ARTICLE 8: GUARANTEE - RETURNS - REFUNDS - RETRACTATION
The items supplied by https://knitted-style.com/ are new and guaranteed against any defect. They are identical to those of the traditional trade and come from all the publishers and suppliers listed.
Should an article be defective or not conform, the buyer has 15 working days, from receipt of the articles, to request an exchange or a refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or public holiday or non-working day, it is extended until the first following working day.
The customer must return the new or unused items in their entirety and in their original packaging, intact, accompanied by any accessories, instructions for use and documentation (in their original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to hello@Knitted-Style.com (description and photos attached).
In the event of exercising the right of withdrawal, Knitted-Style.com shall be obliged to reimburse the sums paid by the customer, free of charge, with the exception of the return costs. Reimbursement is due within a maximum period of 14 working days from the date of receipt of the returned parcel(s).
The return shipping costs will then remain at your expense.
In the event of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No C.O.D. shipment will be accepted for any reason whatsoever.